TERMS & CONDITIONS

Find out about us, who we are, what we stand for and about how we run our events.

COVID-19 UPDATE

Please refer back to this section regarding any COVID-19 updates, and how we are working to the government guidance and latest restrictions.

When purchasing tickets I understand I am purchasing them knowing that due to the current covid-19 crisis the date may have to be postponed further if things were to worsen again and that a refund is not possible but the ticket will be valid for the new postponed date, this also includes if the venue or line up has to change for reasons out of our hands.

AGE RESTRICTIONS

Age restrictions – 14-17. Everyone WILL be asked to prove their age regardless of how old or young you may look. You MUST bring a valid form of PHOTO ID or AGE CERTIFICATION FORM FILLED OUT, SIGNED AND SENT BACK TO US BY YOUR PARENTS OR GUARDIANS ONLINE.

Struggling for photo ID? We can now accept an age certification form which has to be signed by your parent or guardian to prove the age you are. Simply get your parent or guardian to message us and we can send them the form.

Have a passport or a CitizensCard that’s in date? Add it to the Yoti app so you don’t lose it on the night.

Download the Yoti app here

KEEPING YOU SAFE

Strict photo ID or age consent form required

Breathalysers

Sniffer dogs

Bomb detection dogs

Security dogs (GP)

Metal detectors

Bag and body searches

Heavy security presence

Welfare & Medics

ALCOHOL / ILLEGAL SUBSTANCES

We have the right to turn you away if we feel you are under the influence, found to be carrying alcohol/illegal substances or suspect you have taken something prior to the event.

REFUNDS

No refunds shall be given for any reasons you are turned away or can no longer make the event. If an act cancels and can no longer make the event due to unforeseen circumstances and the line up has to change slightly, you will not be entitled to a refund as you are purchasing a ticket to Shutdown and not an arena single artist show, this is no fault of Shutdown. You will also not be entitled to a refund if the date and venue has to be changed for reasons out of our hands. The only time a refund shall be given is if the event has to be cancelled with no talk of a rescheduled date.